Blog: Return Policy Agreements
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Money Back Guarantee: When and Why to Have One
Many businesses use a money back guarantee to gain a competitive edge and show consumers that they stand behind their products. This article explains what a money back guarantee is, why you should have one, whether you are legally required to have a money back guarantee, and how to write and...
"All Sales Final" Policy
An "All Sales Final" Policy is a policy that declares that you do not accept returns and don't issue refunds. In essence, all sales are final. While it's possible to have an "All Sales Final" Policy that does not allow refunds or returns, all over the world put limits on...
Return and Refund Laws in the EU
If you sell goods or services within the European Union (EU), then you may need to offer returns or refunds in certain circumstances. This is because the EU imposes various obligations on sellers to protect consumers and improve their confidence when shopping online. Below, we explore the main EU return and...
Is the Refund & Return Policy a Legal Document?
Your Refund & Return Policy counts as a legal document for two reasons. First, the Return & Refund Policy outlines terms between you and your customers. Secondly, these terms are often accepted because they are presented in your Terms & Conditions, which is a legal agreement that's enforceable through browsewrap or clickwrap. This...
Return and Refund Laws in the U.S.
While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy, and it will be required in some states if you wish to have control over the terms of your policy. U.S. state laws do not require a...
Time Limits for a Return & Refund Policy
Even if you run a successful ecommerce or retail business, there will be customers who are dissatisfied with their purchase. A Return and Refund Policy offers them a remedy when they face these situations. It helps your business bottom line too by showing that you care. Your policy also affects your...